Effective Date: October 2026
At AyashMart, we are committed to providing our customers with high-quality products and an exceptional shopping experience. We understand that sometimes a return or refund may be necessary. This policy outlines the conditions and procedures for returning items purchased from our platform.
All return requests must be submitted within 72 hours of receiving the product.
The item received is different from what was ordered.
The product is damaged or has manufacturing defects.
Essential accessories or components are missing from the package.
Significant difference between the website description and the product.
Personal care items, cosmetics, or clothing with removed tags.
Digital products or software with broken activation seals.
Products tailored or engraved specifically for the customer.
Items like ink, batteries, or food items with broken seals.
Provide unboxing video or photos showing the defect.
Notify our support team through the official dashboard.
Our quality team will inspect the item at our facility.
We will process your refund or send a replacement.
| Payment Method | Time Period | Status |
|---|---|---|
| Mobile Wallets (bKash/Nagad) | 3 - 5 Working Days | Operational |
| Bank Transfer (Debit/Credit) | 7 - 12 Working Days | Operational |
| AyashMart Store Credit | Immediate | Instant |
| COD (Cash on Delivery) | Upon Pickup | Manual |
AyashMart reserves the right to reject return requests if evidence is insufficient or if systematic abuse is detected. Our quality control team's decisions are final and binding in accordance with local regulations.